Side-by-side

Freshsales vs Hubspot CRM

Scores, pros, and cons drawn from our full reviews of both products. Use this to decide which one fits your buyer profile.

Freshsales

7.3/10

Freshsales is an affordable, fast-to-deploy CRM with standout built-in phone and AI lead scoring, ideal for small and mid-market sales teams that don't need deep reporting or extensive integrations.

Read the full review →

Hubspot CRM

7.6/10

HubSpot is the strongest pick for inbound-focused small and mid-market B2B teams wanting easy sales-marketing alignment, but budget-conscious buyers needing serious automation will find the Professional tier punishingly expensive.

Read the full review →

Freshsales — Best for

Teams of 5–20Teams of 20–100Budget-consciousSales-led teams

Hubspot CRM — Best for

Teams of 5–20Teams of 20–100Non-technical ownersIntegration-heavy stacks

Score comparison

Ease of use

Freshsales8.8
Hubspot CRM9.0

Value for money

Freshsales8.5
Hubspot CRM6.0

Integrations

Freshsales5.0
Hubspot CRM9.0

Support

Freshsales5.5
Hubspot CRM6.0

Performance

Freshsales7.0
Hubspot CRM8.0

Freshsales

Pros

  • Fast same-day setup with clean, intuitive interface
  • Strong value at $9/user Growth tier
  • Native phone, email, and chat eliminate tool sprawl
  • Freddy AI lead scoring genuinely differentiates
  • Real consolidation value replacing multiple tools

Cons

  • Basic reporting that doesn't scale with needs
  • Steep $9 to $39 jump for Freddy AI
  • Limited third-party integrations outside Freshworks
  • Inconsistent support quality on complex issues
  • Mobile app noticeably thinner than desktop

Hubspot CRM

Pros

  • Genuinely capable free tier with no expiry
  • Clean interface and fast onboarding for small teams
  • Real all-in-one sales, marketing, and service alignment
  • Massive 2,000+ integration ecosystem with AI connectors
  • Maturing AI layer via Breeze Agents and Buyer Intent

Cons

  • Steep pricing jump from Starter to Professional
  • Mandatory onboarding fees up to $7,000
  • Core automation locked behind Professional paywall
  • Free plan's 1,000-contact ceiling hits quickly
  • Customer support quality has declined